Concentrix Vacancies January 2025: Apply for X10 New Jobs

• Minimum 12 years’ IT experience in technical support services
• At least 5 years’ experience managing IT teams
• Experience working with Microsoft technologies, shaping and formulating IT operational and SSC strategic plans

· Trouble shooting & co-ordination for high impact/severity 1/2 issues & communicating real time updates to the BRC team.

· Hands on experience on IT Support / IT Operations & End to end IT Service Delivery, Shift Management

· Supporting onboarding New Accounts, managing Ramp Up & Ramp Downs, Account Movements.

· Manage BCP testing & failover by completing/coordinating checkouts on the floor.

• Minimum 6 months experience within a call centre (Local/ International),
• Must have worked in a customer service department dealing with technical or Billing queries or,
• Must have sales (Inbound/ Outbound)
• Matric
• Clear criminal record
• Ability to type 26 wpm
• Attention to Detail
• English Proficiency both written and spoken
• Excellent knowledge of effective customer service processes
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively

• Call center experience preferred

• Have a minimum of 6 months Call Centre experience (Essential)
• Passed Grade 12 (Essential)
• Must be able to speak, write and read in isiZulu (Essential)
• Availability to work shifts in a 24/7 environment (Essential)
• Proficient in isiZulu verbal communication
• Are self-motivated and highly responsible

• 9+ years’ experience supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent
• Bachelor’s Degree/Post Graduate (Or equivalent)
• ITIL V3, MCSE, CCNA or similar certifications required
• Knowledge of Windows, Network, Voice
• Knowledge of ITIL V3 Framework
• Proven problem management, incident management, customer/client management, change management, RCA and ticket analysis experience.

• In-depth knowledge of contact centre technology and processes and how these can be improved through exploiting existing technologies and introducing new solutions.

• Clear and concise communication skills to all levels of staff.

• Planning, organisational, and time management skills.

• Must have 6 months sales call centre experience.
• Passed Grade 12
• Ability to work shifts aligned to US business hours
• Proficient in English verbal communication
• Are self-motivated and highly responsible

• 0-6 months experience supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent
• Bachelor’s degree/diploma in Computer Science required.
• MCSE or similar certifications (ideally)
• Hands-on experience on Desktops & Laptops, Citrix client, both Windows software and hardware.
• Troubleshoot /Problem resolution, Incident Management & Customer Service skills
• Team Work and flexibility to work overtime
• Team player
• Excellent skills on service management fundamentals with hands-on expertise in Problem Management, Incident Management, RCA & Ticket Analysis for deskside scoped equipment.

• Have a minimum of 6 months international Call Centre experience (essential)
• Have a minimum of 6 months target driven sales experience (essential)
• Passed Grade 12
• Ability to work shifts aligned to UK business hours
• Proficient in English verbal communication
• Are self-motivated and highly responsible